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Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
Please provide your order numbers when you return a product.
Faulty products
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. If the fault occurs within 90 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Damaged products If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.
If you need to return a faulty product, or would like a refund on a recent purchase, please contact our wholesale team on info@keyvape.co.uk or 01282 861944
key Vape LLP Refunds
Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request refund.
Items returned after 14 days will not be refunded. You will be responsible for shipping the item(s) back to us along with the Order Number.